Jewelry Repair and Restoration

Quality service is paramount to us. As repairs and restorations experts, we can handle any repair from fashion, sterling silver, gold, platinum or vintage/antique jewelry. Come in with any piece, and we will bring it back to looking great again. All repairs and restorations are handled by master goldsmiths.



All Work Done In-House

Don't worry about your items leaving town - all our work is done on-site by our talented goldsmiths & gemologists.

Ring Repair


1. Ring Size

It’s important that your ring fits perfectly and comfortably. True Bijoux Jewellers offers professional ring sizing in-store. We can resize rings made of the following materials: white, yellow or rose gold, platinum, palladium and sterling silver. Turnaround time is generally a week but if you can’t wait, we can accommodate rush sizings in many cases. If you are newly engaged, call us to make an appointment and we will try to have your ring ready the same day!

2. Retipping Claws

Over time the tiny prongs or tips that help secure a stone in its setting become worn or damaged. At True Bijoux we offer re-tipping or claw replacement services as well tightening of stones. All of these services are completed on site.

3. Stone Setting

At True Bijoux our expert stone setters are able to set diamonds or coloured stones in a variety of settings and stone shapes. Our team will determine how the stone came out of the setting and will advise you on how best to proceed.

4. Engraving

Engraving a personal message, symbol or family crest is a lovely way to make a piece of jewelry extra special. At True Bijoux we offer both hand engraving and machine engraving both of these services are done on site.

5. Shanking (ring band)

A shank is how a jeweller refers to the back of your ring. Over many years of enjoying your ring it will eventually wear thin, especially on the lower part of the band. When this occurs, the integrity of the ring can be compromised, gemstones or diamonds may get loose in their settings and the ring may even break. Our goldsmith at True Bijoux can re-shank your gold, silver and platinum ring and return it to you like new for you to enjoy for many years.

Vintage Jewelry Restoration


The expert team at True Bijoux can restore almost any damaged piece of estate or vintage jewelry. Our service team takes great care in repairing or restoring your heirloom jewelry and will bring your treasures back to their former glory. We have an understanding of how estate and vintage jewelry was made, as we carry one of the largest selections of estate and vintage jewelry in Ottawa, all work done on site.


Pearl Restoration and Restringing


It is best to restring pearls and gemstone beads every 5 years, depending on how often you wear them, so if you see extra space between the knots that separate the pearl or bead from each other, then it is a good sign that the necklace needs to be restrung. There are two different methods of stringing with or without knots. We offer both of these restringing services at True Bijoux in our store in downtown Ottawa.



Pearl Colour Matching


Most of the time, a piece of pearl jewelry is made up of more than one pearl in various combinations and designs. Pearl matching is an art and requires a great eye. A well-matched pearl must compliment each pearl in colour, size and quality as no two pearls are alike. We are very lucky to be able to offer this niche service at True Bijoux.

Book An Appointment

Book an appointment with us today!