Shipping
Items ordered through True Bijoux online, over the phone, and in-store are shipped via Fed-Ex, UPS, Purolator or Canada Post. We are happy to offer complimentary shipping within Canada over $500 excluding sale or promotional items. * Your full name, valid street address and contact information is required for delivery. Orders over $500 you will be required to sign for the parcel and your order will be insured.
DELIVERY IN CANADA
Merchandise will be delivered via Fed-Ex, Purolater, UPS or Canada Post. You may request express delivery. Processing time for in-stock items is 5 business days; 3 weeks for other products.
If you need your piece sooner, please email hello@truebijoux.ca or text 613-232-2229 and a member of our team will be happy to work with you to meet your timeline.
DELIVERY WITHIN OTTAWA
Same day shipping available through Trexity, call or text 613-232-2229 and out team will assist.
INTERNATIONAL ORDERS
You will be charged a flat rate - customs, taxes and import duties are the responsibility of the customer. If you have any questions, please contact or text True Bijoux to discuss shipping options and charges at 613-232-2229 or hello@truebijoux.ca
OVERNIGHT DELIVERY
If you require Overnight Delivery, please contact or text a True Bijoux at 613-232-2229 or hello@truebijoux.ca and we will do our best to accommodate your needs.
*Orders shipped to some areas in the world including Northwest Territories and Nunavut may require a third party shipping company and additional charges may apply.
