Items ordered through True Bijoux online, over the phone, and in-store are shipped via Fed-Ex, Purolator or Canada Post. We are happy to offer complimentary shipping within Canada.*  Your full name, valid street address and contact information is required for delivery. You will be required to sign for the parcel. For your security and peace of mind, items over $250 are insured.


Merchandise will be delivered via Fed-Ex, Purolater, or Canada Post. You may request express delivery. Processing time for in-stock items is 2 business days; 3 weeks for other products.


Panic Express Courier Service (only available in-store)
Panic Express is the largest privately owned messenger organization in central Canada, with over 500 drivers. For urgent deliveries, they offer a 1 hour service within downtown Ottawa.


You will be charged a flat rate of $50 - customs, taxes and import duties are the responsibility of the customer. If you have any questions, please contact a True Bijoux representative to discuss shipping options and charges at 613-232-2229 or


If you require Overnight Delivery, please contact a True Bijoux Consultant at 613-232-2229 or and we will do our best to accommodate your needs.

*Orders shipped to some areas in the world including Northwest Territories and Nunavut may require a third party shipping company and additional charges may apply.