Frequently Asked Questions

Yes

Make an appointment with us to discuss your ideas  

 Since every custom design piece is one-of-a-kind, all costs vary. Costs are determined by factors such as preferred metal karat and quantity, costs of precious stones, and amount of labour. We build our quotes by respecting your budget, while ensuring quality is not compromised.  

We believe the experience of creating something
uniquely for you should be accessible to everyone. Without compromising our
reputation for excellence in our craft and service, we offer competitive
pricing to pieces that are available from the show-case, online, or from other
retailers.  

Custom design pieces typically take anywhere
from 2-4 weeks to complete. However, we are flexible and can work around most
time requests!  

 Our professional jewellers and stone setters in our in-store studio  

It is very difficult to tell the quality of a
stone online, but our gemologist documents the details of every piece of
jewelry that we sell  

All of our products are represented to a
certain degree some more than others - if there is something specific you are
looking for please contact us - it is our pleasure to help you hello@truebijoux.ca  

 Yes  

Generally within 48 hours, however if you need
it sooner let us know and we will do our very best to get it to you earlier